FAQs

When will I receive my order?

Orders placed on working days will be shipped within 24 hours, orders placed on Saturday, Sunday or on Bank Holiday will be shipped on the following working day.

Delivery for orders placed within UK can take anything between 1-2 working days, delivery for orders placed in Europe can take 3-5 working days and the rest of the world 5-8 working days.

All of our orders are handled by Royal Mail and prices are based destination and weight of your order. Please note that there might be delays caused by the shipping couriers. 

How long does refund take?

Refunds are issued immediately once return order has been delivered to us and it can take up to 3-10 working days for payment to be issued and appear back in your bank account.

Are there any differences between different dye lot yarn?

We aim to create and dye each shade exactly the same, however due to the nature of hand-dyeing, different lot of hand-dyed yarns might slightly differ from each other. 

Can yarn be purchased in person?

Unfortunately, yarn can be only purchased online via our website, and we currently do not sell in retail stores.